Many products of IT IS MINT are handmade and customized for our customers. Therefore, we can accept returns or exchanges only if the product you received has a non-fixable quality issue. In that case, you may return items that are unused and in original condition within 7 days of purchase. Items damaged by humans in purpose cannot be returned or exchanged. Shipping charges are non-refundable. For the order with free shipping, if the total amount of order after refund is less that the free shipping amount, standard shipping charge will be retracted from total refund amount. Last chance or Clearance items are final sale and cannot be returned or exchanged. E-Gift Cards are non-returnable.
Due to additional quarantine measures around return shipments, please allow up to 5 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.
Procedure of Return:
a. Send the email subject with "ORDER # - XXXXXXX Return Request" to email firstname.lastname@example.org with below details:
Return Reason and Photos
b. Once received the response and further instruction from us, you can ship the product with your local carrier and provide the tracking information for us to track and proceed your refund with time manner.